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About seven in ten buffering reports turn out to be Wi-Fi rather than the service. Work through these in order. First, move the device onto the 5 GHz band or plug in an Ethernet adapter, because 2.4 GHz is saturated in most Canadian apartment buildings. Second, restart both the router and the streaming device; Fire OS and cheap Android boxes leak memory and a reboot clears it. Third, raise the buffer setting in your player to between 3 and 5 seconds, since the default of 1 second is too aggressive for a residential line. Fourth, drop from the 4K variant of a channel to the FHD one and see whether it stabilises. If it still buffers after all four, message support with the affected channel names and the times of day, and we will move your line to a different server node.

The EPG is a large XMLTV file and it downloads on first launch. If the app was closed partway through, the guide stays blank until the next refresh. Force-close the player completely, reopen it while on a stable connection, and wait two to three minutes without navigating away. The guide refreshes automatically every 24 hours after that. If it is still empty after a full reload, check that you logged in using the Xtream Codes API option rather than the plain M3U option, because the M3U method does not carry guide data.

Nine times out of ten this is a transcription problem. Copy and paste the username, password and server URL directly from your activation email rather than retyping them. Check that the server URL includes the http:// prefix and the port number, and that no trailing space was captured. Passwords are case sensitive. If you are certain the details are correct, your line may have hit its connection limit because another device is still streaming, so close the other session and retry.

That is a source-side issue on that particular feed rather than anything to do with your account or connection. Report it with the exact channel name and we will switch it to a different ingest, usually within a few hours. It is worth checking the FHD and HD variants of the same channel first, because often only one variant is affected.

In TiviMate and most Android players, open Settings, then Playback, and change the decoder from Hardware to Hardware (Extended). That resolves the great majority of Dolby Digital sync drift. On iOS players, toggling the stream from 4K to FHD and back usually resynchronises it. If the drift only appears on one channel, report it as a source issue.

Check spam, junk and the promotions tab first, because that accounts for most cases. Activation emails normally arrive within 2 to 10 minutes and always within an hour. If nothing has appeared after an hour, message support with the email address you ordered under and we will resend manually within minutes. It is worth confirming there was no typo in the address at checkout, which is why we ask you to enter it twice.

Clear the app cache first. On Fire TV, go to Settings, Applications, Manage Installed Applications, pick your player and choose Clear Cache. On Android TV, the equivalent is under Settings, Apps. If clearing the cache does not fix it, uninstall and reinstall the player, then log in again. Persistent crashes on older hardware usually mean the device is out of memory, and a weekly reboot habit prevents it recurring.

Message support with your account email and the tier you want. Upgrades are prorated against the days remaining on your plan and take effect within minutes. You do not need to reinstall anything or change your login details; the same credentials simply allow more simultaneous streams.