Copyright & DMCA Policy

1. Our position

IPTVhub Canada supplies streaming technology and access to content distributed by third parties. We do not host, produce, encode, own or claim any rights in the media transmitted through the service.

We respect the rights of copyright owners and we respond to properly formed complaints. Where a notice identifies specific material and provides the information set out below, we act on it promptly.

2. Designated agent

Send copyright complaints to our designated agent:

• Email: copyright@iptvhub.ca
• Post: Copyright Agent, IPTVhub Canada, 199 Bay Street, Suite 4000, Toronto, ON M5L 1A9, Canada

Email is considerably faster and is our preferred channel. We acknowledge receipt within one business day.

3. What a valid notice must contain

To allow us to act, a notice must include all of the following. A notice missing any of these cannot be actioned and we will tell you which element is absent.

1. A physical or electronic signature of the copyright owner, or a person authorised to act on their behalf.
2. Identification of the copyrighted work claimed to have been infringed. Where multiple works are covered by a single notice, a representative list.
3. Identification of the specific material claimed to be infringing, with enough detail for us to locate it. A channel name and the relevant time window is normally sufficient.
4. Your contact information: name, mailing address, telephone number and email address.
5. A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on their behalf.

4. Canadian notice-and-notice

Canada operates a notice-and-notice regime under sections 41.25 and 41.26 of the Copyright Act rather than the American notice-and-takedown system. We comply with both frameworks as applicable.

Under the Canadian regime, a notice must additionally state the claimed infringement, the location data of the material, and the date and time of the alleged infringement.

Following amendments in 2018, a notice under the Canadian regime must not contain an offer to settle, a request or demand for payment or personal information, or a hyperlink to any such request. We reject notices containing these elements, as the Act requires.

5. How we respond

Our process on receiving a valid notice:

1. Acknowledgement within one business day. You receive a reference number.
2. Review within three business days. We assess whether the notice is properly formed and whether the identified material is within our control.
3. Action. Where the notice is valid and the material is within our control, we remove or disable access to it and confirm to you in writing.
4. Notification. Where the notice relates to a subscriber account, we forward the notice to the account holder as the Canadian regime requires, without disclosing their identity to you.
5. Records. We retain records of the notice and our response as required by law.

6. Counter-notice

If material was removed and you believe the removal was an error or a misidentification, you may send a counter-notice to the same address. It must include:

1. Your physical or electronic signature.
2. Identification of the material removed and the location where it appeared before removal.
3. A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address and telephone number, and a statement consenting to the jurisdiction of the appropriate court.

On receiving a valid counter-notice we forward it to the original complainant. Where the applicable framework provides for it, we may restore the material after the statutory waiting period unless we receive notice that court proceedings have been commenced.

7. Repeat infringers

We terminate the accounts of subscribers who are the subject of repeated, substantiated copyright complaints. What counts as repeated is assessed on the circumstances, and we consider whether earlier notices were acted on. Termination in these circumstances does not attract a refund.

8. Misrepresentation

Knowingly making a material misrepresentation in a notice or a counter-notice may expose you to liability for damages, including costs and legal fees. We take deliberately false notices seriously, particularly where they appear intended to disrupt a competitor.

9. For subscribers who receive a forwarded notice

If we forward you a notice, it is worth understanding what it is and what it is not.

• It is not a lawsuit, a fine, or a penalty.
• It is not a disclosure of your identity to the complainant. We do not provide that.
• Under the Canadian regime, a notice may not lawfully demand payment. If a forwarded notice contains a settlement demand, it does not comply with the Act.
• You are not obliged to respond to the complainant, and we would suggest speaking to a lawyer before doing so.

Our article on whether IPTV is legal in Canada sets out the broader legal landscape in more detail.

10. Transparency

We publish an annual summary of the number of copyright notices received, the number actioned, and the number rejected as improperly formed. It is available on request from support@iptvhub.ca.